About Our Animal Hospital
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Why is my veterinarian referring my pet to a specialist?
We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…
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Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
Many boarding kennels require proof of vaccination status to help keep not only your pet safe and healthy, but other pets as well. We understand this and are more then…
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What are your vaccination requirements for boarding?
If you are thinking of going away and need a safe and friendly environment to leave your pet in, we can most certainly provide a friendly and loving environment for…
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Do you perform at-home euthanasia?
Yes, our clinic does perform at home euthanasia for clients in North Vancouver. If you would prefer to have a veterinarian come to your home, please call to schedule an…
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Why do you check my pet’s weight every time he/she comes in for a visit?
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…
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I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
Yes. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room.
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My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?
Yes. When you call to schedule your appointment, please let us know that you would like to be billed in advance. We typically ask for a credit card and will…
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My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
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Is it OK to call with questions about my pet’s health?
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.
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My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
We do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call you once your pet…
